Effective Date: 12/10/2024
At Skybuy LLC, we aim to ensure you are completely satisfied with your purchase of cultural cookware from www.sizzlito.com. Our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
1. Eligibility for Returns
You may return items purchased from our website within 30 days of receipt for a full refund, exchange, or store credit, provided they meet the following conditions:
- Items must be unused and in their original packaging with all accessories and documentation.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Clearance or sale items.
3. How to Initiate a Return To start a return, please follow these steps:
- Contact our customer service at kent.raschka@sizzlito.com with your order number, product details, and reason for return.
- We will respond with return instructions and a Return Merchandise Authorization (RMA) number.
- Pack the items securely in their original packaging and include all parts, accessories, and documentation.
- Clearly mark the RMA number on the outside of the package.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We are not responsible for items lost in transit.
5. Refund Process
Once we receive and inspect your return, we will process your refund:
- Refunds will be issued to the original payment method.
- Please allow 7-10 business days for the refund to appear in your account, as processing times can vary between payment providers.
- If the original payment method is unavailable, we will issue store credit for future purchases.
6. Exchanges and Store Credit
- We offer exchanges for the same item if it is available. If the item is unavailable, we will provide store credit or a refund.
- Store credit will be issued via a code that can be applied to your next purchase on our website.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Information
For return inquiries or further assistance, please contact our customer support: Kent Raschka
Email: kent.raschka@sizzlito.com
Address: 1400 Oneida Drive, Plover, WI 54467
Thank you for shopping at Sizzlito. Your satisfaction is our priority, and we are committed to offering you an excellent shopping experience!